Delivery Policy

Mr Bubble Tea (“we”, “us”, or “our”) will make all reasonable efforts to meet customers’ delivery requirements. However, all delivery dates and times are estimates only. As such, we will not be liable for any loss suffered by the customer or any third party due to late delivery. Please note that many factors, including shipping, packing, and time spent in customs, may contribute to the overall time taken for a delivery to arrive.

We, or the courier company, may deliver the Goods ordered by the customer in instalments unless otherwise agreed in writing. Delivery of Goods in instalments does not entitle the customer to cancel their order.

• How much does it cost to deliver to my address?

  • Freight charges are estimated prior to checkout once the delivery address, weight, and number of packages have been verified.

    Freight estimates are generally based on delivery to commercial addresses only. If your delivery address is residential, a residential surcharge may apply, and our team will contact you if needed.

• Do you offer international shipping?

  • We have successful export experience to Malaysia, the United States, and the Pacific Islands.

    We also understand that Brisbane has a natural geographical advantage when exporting to the Pacific Islands, and we have assisted many island customers with related export arrangements.

    Customers usually nominate their preferred freight company, and we can assist with booking freight as well as arranging delivery or pickup. We can also provide the necessary documentation required for customs clearance at the destination.

• When will my order be delivered?

  • We aim to dispatch orders within 1–2 working days. This is subject to order confirmation and receipt of payment. Generally, please allow 3–5 working days for your order to arrive.

    If your order has not arrived within 3–5 working days of placing your order, please contact us and have your order number handy.

• How can I track my delivery?

  • Orders delivered within the free delivery zone generally do not include tracking information.

    For orders outside the free delivery zone, a tracking email will be sent to you once the freight has been booked. If you do not receive it, please contact us.

• Can I make a change to my order?

  • Please contact us as soon as possible if you need to make any changes to your order. We will do our best to assist you if the order has not yet been dispatched.

    If the order has already been dispatched, the items in the order cannot be changed. Any changes to the delivery address or delivery information must be arranged directly with the delivery company, and additional redirection charges may apply.

• My order was returned to sender. How do I arrange a redelivery?

  • Please contact us to arrange a redelivery. A redelivery fee will apply.

• What should I do if I missed my delivery?

  • You must contact the courier directly to arrange a redelivery or collection from their local depot.

    To avoid this situation, please ensure a staff member is on the premises to accept delivery, and that your trading hours are provided to the courier.

• Can I pick up my order from your warehouse?

  • Yes, our Brisbane warehouse still provides a pickup service. Please have your order number handy when you arrive.

    If you are in a hurry to collect your order, please contact us to confirm the earliest available pickup time.

• Do you deliver to PO Boxes or Parcel Lockers?

  • No, we do not deliver to PO Boxes or Parcel Lockers.

• Do you offer pallet delivery?

  • Yes, we do. Please contact us for more information.

• What special delivery instructions do I need to include when ordering?

  • All delivery requirements must be provided at the time of placing your order, including:

    • Shop trading hours.
    • Height and weight clearance restrictions that may affect the delivery.
    • Whether a time-slot delivery is required (additional charges may apply).
    • Any other delivery instructions that may be necessary.

• What should I do if my order is incorrect, lost, or damaged during transit?

  • If you notice any damage to your Goods, please take photos as evidence and, if possible, inform the delivery driver. Then send the relevant evidence to us at sales@mrbubbletea.com.au. We will respond as soon as possible after receiving it.

    Please note that we may not process claims submitted more than two working days after delivery.

• Why did I only receive part of my order?

  • In most cases, the remaining parcels will be delivered shortly. We recommend checking the tracking information, which will show when the remaining items are scheduled for delivery.